Delivery & Returns

Delivery:

UK

Standard Delivery (Royal Mail Tracked 48)2-3 working days £4

Express Delivery (Royal Mail Tracked 24)1-2 working days £5

Royal Mail Special Delivery (Next Working Day): £8 (cut off for same day dispatch 11am)

Royal Mail Special Delivery Saturday Guaranteed: £12 (cut off for same day dispatch Friday at 11am)

International Shipping

All international delivery parcels are sent via Royal Mail Tracked & Signed

Estimated delivery times:

Europe: 3-5 working days

Rest of the World: 5-7 working days 

Please allow some extra time for international parcels to arrive, due to COVID-19.

We are not responsible for any customs & tax charges. 

Any damages must be reported to us within 7 days.

We do not dispatch parcels on Saturdays & Sunday’s, including bank holidays.

We are not responsible for any mistakes in delivery information given to us by a customer. Any costs as a result of this will be incurred by the customer. 

 

Returns Policy:

Items must be returned & received by us within 14 days of signing for your order. Please only send your return via Royal Mail. 

Late returns will not be accepted & the customer will be responsible for covering any delivery charges to return the parcel to them. 

Collection orders are exchange only within 5 days of collecting your item(s).

Sale items are non-returnable & non-exchangeable. 

The item must have the original tags attached, it must be unworn and have no marks/stains (make up, deodorant, fake tan, etc.)

No catches or damage on the item.

We do not cover the return postage. It is the customer's responsbility to ensure that all returns are sent using signed for/tracked delivery. We are not responsible for any lost/damaged returns. 

Please email us at pixiemaiboutique@aol.co.uk for returns or with any other queries.